YOU’VE A QUESTION
Here is the Answer
How to Place an Order?
- Let us know the catalog name you wish to order.
- Provide us with your delivery address, including the city name and pincode.
- Based on your order and delivery address, we will calculate the total payment, including the shipping amount. We will then update you with the total payment and bank details for you to make the payment.
- Once you have made the payment, please share the payment details with us. This can include payment screenshots, bank slips, UPI reference numbers, or any other relevant details.
- Upon receiving the payment details, we will process your order and send you a payment confirmation and invoice. Once your order is dispatched, we will provide you with the tracking details. Generally, the tracking details are available on the same day or the following day.
- Once you have received the tracking details, you can track your parcel online and stay updated on its whereabouts and expected delivery date. Usually, delivery is completed within a week.
- Please note that until you receive the delivery of your parcel, we take full responsibility. In case of any issues, you need not worry, as we handle all aspects from dispatching to delivery.
- If you have any doubts or queries before or after placing an order, please feel free to call or message us on WhatsApp.
Why You Should Buy from Utsav Lifestyle?
- All items are ready to ship.
- No waiting time.
- Same day dispatch.
- Best rates and best quality.
- You can do a live video before placing an order to check the availability and quality of the products you are interested in.
- 100% original products, no replicas, only originals.
- Customer support throughout the ordering process and after sale. We accept returns for any defects within 45 days. If you find any defective pieces, you can send them back within 45 days without any worries.
- We take full responsibility from order to delivery. Until your parcel reaches you, there is no need for you to worry.
- We have been supplying worldwide since 2010. Feel free to Google "Utsav Lifestyle" to read more about us, customer reviews, and feedback.
- We look forward to working with you. If you have any queries, please feel free to call or WhatsApp us at +91 9904729435 or +91 8866206721
What is Utsav Lifestyles Return and Exchange Policy?
Utsav Lifestyle offers a hassle-free return and exchange in case of Damage Or Wrong Item. Customers can return or exchange any defective / damaged or Wrong item within 45 days of delivery. All defective product returns must be in their original condition with packaging and labels intact.
A product may be returned or exchanged only in the event of a manufacturers defect or damage or if a wrong item has been delivered to the client.
In the event that the same product is available, we will exchange it at our expense, and in the event that the same product is not available, we will refund the amount.
Damaged products should be returned by India Post only, and we will cover the cost of return shipping . Once the product has been returned, we will process the refund without delay.!
Please note that returns are not accepted for not liking products, change of mind, color issues, measurement issues, fitting issues, or color variations caused by photographic issues. If a client receives the incorrect product or any genuine manufacturing issue, we will examine the same, and if we find any issue, we will exchange it at our expense, although the client must send it to us via India Post.
If you would like more information, you can contact us through WhatsApp or call us at +91 9904729435
Why Do Products Sometimes Arrive Defective?
All products undergo a thorough check by the manufacturer before being sent out.
It is not possible for me to personally open and check each piece for defects. If we open the products for recheck, we, as suppliers, do not have personnel trained in repackaging like the manufacturers do. Once a piece is opened, it cannot be repacked in the original packaging. Additionally, individually checking each piece is extremely time-consuming, considering we sell 300 to 400 pieces per day. Therefore, we provide facilities where you can return any damaged pieces to us.
The standard process for damaged pieces is that we always accept returns. If you find any damaged pieces, you can send them back to us via India Post. The cost of sending it back is approximately ₹30 to ₹35 per kilogram, and we will adjust the same amount in your next order or provide a refund. If the same pieces are available, we will exchange them.
About Shipments Tracking
Once clients receive the tracking number, it is up to them to track the parcels whereabouts. We do not track shipments on behalf of clients.
Since we have already provided you with all the necessary details such as the tracking number and courier website, it is now the clients responsibility to visit the courier companys website and track the shipments current location and estimated delivery date.
You will find most of the necessary details there, including the current location, expected delivery date, and updates regarding the delivery status from the respective courier website.
If you haven not received your parcel within 7 to 8 days, please let us know so that we can register a complaint with the courier and arrange for delivery as soon as possible.
Before accepting the delivery, we kindly request you to thoroughly check the condition of the parcel packaging. It will be securely packed with our Utsav Lifestyle branded tape. If you notice any signs of the parcel being opened, repacked, or tampered with from any side before delivery, please contact us immediately. If you have already accepted the delivery, please mention the same on the AWB copy remark and take a 360° degree video while receiving the parcel and also while opening it.
Please note that it is important to regularly track and check the status of your parcel. Keep your phone active near the expected delivery day and ensure that you always answer calls from the courier. If you fail to answer the call and the courier returns the parcel, we cannot take responsibility for it, and you will have to bear the return and rebooking shipment costs.
We highly recommend picking up any call you receive near the delivery day and keeping your phone switched on.
Why Are Shipping Costs High for Small Shipments?
We kindly request you to understand that when purchasing a small quantity of 4 to 5 pieces, the shipping cost per kilogram tends to be higher. To help reduce shipping costs, we recommend buying at least 10 or 20 pieces. This way, the shipping cost per kilogram will decrease. Please note that the shipping charge is not something we profit from; it is the amount we pay to the courier. We want our clients to receive products at lower rates, which is why we encourage ordering more to pay less in shipping. Thank you for your understanding.
How To Select Size In Readymade Suits & What Is MOQ?
Please note that our minimum order requirement is one full set of any one size. For example, if you want XL size, all pieces in the set will come in XL size. If you want XXL size, all pieces will come in XXL size. If you require multiple sizes, you will need to purchase multiple sets, as our catalog-based items do not come in mixed sizes within a set.
About Address And Active Mobile Number
Always provide your full address, including the pincode, receiver name, and correct and active mobile number. If you provide incorrect details, there is a high chance that the courier may return the parcel, resulting in additional charges. We kindly request you to provide the correct address and mobile number to ensure a smooth delivery without any issues.
What is Advanced Order Booking Process?
Please note that in case of a "Coming Soon Catalog" dispatch of the items will start approximately after a week or more. To secure your order in advance, you can make a token advance payment of ₹1000. Once the stock is ready, we will inform you, and at that time, you can make the remaining payments. Please note that once an advanced order is placed, it cannot be canceled in any situation. If you have any questions regarding the advance order booking process, please let me know. Thank you.
Is COD Available?
Yes, COD Payment Facilities Available.
- 20% Payment in Advance
- 80% Payment on COD
Once COD Order is Placed, It Cannot Be Cancelled.
In Case the Client Cancels the Order or Does Not Accept Parcel Delivery, Both-Way Shipping Charges as well as Order Processing Charge Will Be Deducted from the Clients Advance Payment. After Deducting the Charges, if any Payment is Left, the Same Amount Will Be Refunded to the Client. Please Note that COD Orders are More Expensive than Regular Prepaid Orders as the Courier Company Charges Extra for COD Facility.
Please let me know if you have any further questions or if there is anything else I can assist you with!
Measurement And Fitting
All products Measurement and fitting are approx and it may change minor brand to brand as all brand have its own measurement and fitting chart.
Please note that minor variations may occur in the measurements chart. It always happens in ready-made items, perfect measurements and fitting are not possible. All brands have slight variations, so this occurs. In business, if one item does not fit a client, it can fit to another clients, and that is how it sells. If you buy for personal use, you need a perfect fit, but in business, you have all types of clients, so if one does not buy it, another will. Measurements are always tentative and come with minor variations. Based on fitting measurements, returns are not applicable.
Why do clients sometimes receive same designs double, or the wrong-sized ?
We understand that no one likes to receive double design or incorrect sizes, and we are sorry for inconvenience caused to you, this is a characteristic of this business, and it happens very rarely in the low-range items category. As wholesale suppliers, we never intend to send you double designs or wrong size, but it occasionally occurs on the manufacturing side, mistakes can occur during the packing process, when labour by mistake put double designs or wrong size in shipment packaging, In that case you receive the wrong size or double items, you can return them to us via India Post. It is not feasible for us to inspect each individual item before dispatch, but what we can do is accept any items you received incorrectly or wrong, if you prefer to keep them, we will offer you a discount on those specific items so that you can sell them at a lower rate to your clients.
About India Post Surface Parcel Facility
To ensure a cost-effective return, we kindly request you to use the India Post Surface Parcel Facility for sending the items back to us.
Please used India Post normal surface parcel booking facility only as it costs between ₹35 to ₹40 per kg, significantly more budget-friendly than other available options.
Kindly inform the booking agent at the post office to not used registered parcel, business parcel, speed post, or any other facilities, as these options costs, around ₹100 to ₹120 per kg, Told booking agent to booked shipment in normal parcel that cost around ₹35 to ₹40 per kg.
Your cooperation in using the most economical shipping method is greatly appreciated. Once the parcel is sent, please provide us with the tracking details for a prompt refund or replacement process.
Washing Instructions and Care
- Any Wax Batik Or Pure Bandhej suits loose extra colors in first few wash so we recommended you to wash it separately & do not put any other garment with it for first few washings.
- Wash colored and white fabric separately.
- Soak the fabric in water before stitching.
- Soak each piece separately.
- Do not dry in direct sunlight.
- Flip the suits and dry from inside in direct sunlight.
- Iron on moderate temperature or inside out.
- Do not use chemical and bleaching
- Dry clean recommended by Utsav Lifestyle In Designers Items.